Digital Salon: Customer Journey Mapping
📣 Emilia D’Anzica is the founder of Growth Molecules, a customer success and customer marketing consultancy. She previously led CS at Copper and WalkMe. In this roundtable, she will explain how customer journey mapping can help companies plan and optimize their customers’ experience from onboarding to expansion.
⚙️ Key Takeaways:
- What a customer journey map is and the value in investing in it
- How to review and map your customer journey via the typical stages
- What the steps are to build a customer journey
- How to track customers in the journey flow, and how to handle customers who get off track
✅ Ideal for: customer success leaders